Member of the Everyday Media Lab
In July 2020, Stefanie Klein started working as a research associate and doctoral student at the IWM in the Everyday Media lab (Junior Research Group Social Media until March 2022).
Within the research network Human-Agent Interaction she is working on the project "Automated Interaction with Consumers". She investigates how users perceive their interactions with automated agents, including text-based dialog systems ("chatbots"), but also bots that automatically distribute messages in social media. In cooperation with the Chair of Marketing at the University of Tübingen, she analyses to what extent factors such as anthropomorphic characteristics and communicative behavior of the agent influence the acceptance of the interaction and the performance of the users.
Stefanie Klein studied Social Sciences and Empirical Political and Social Research (M.A. 2019) at the University of Stuttgart. During her studies she worked as a student assistant and tutor in the Department of Sociology and Empirical Social Research at the Institute for Social Sciences at the University of Stuttgart. She also completed two internships in the field of customer relations, one of them at Dr. Ing. h.c. F. Porsche AG.
Anderl, C., Klein, S. H., Sarigül, B., Schneider, F. M., Han, J., Fiedler, P., & Utz, S. (2024). Conversational presentation mode increases credibility judgements during information search with ChatGPT. Scientific Reports, 14, 17127. https://dx.doi.org/10.1038/s41598-024-67829-6
Open Access
Klein, S. H., Papies, D., & Utz, S. (2024). How interaction mechanism and error responses influence users’ responses to customer service chatbots. International Journal of Human-Computer Interaction. https://dx.doi.org/10.1080/10447318.2024.2351707
Open Access
Klein, S. H., & Utz, S. (2024). Chatbot vs. human: The impact of responsive conversational features on users’ responses to chat advisors. Human-Machine Communication, 8, 73-99. https://dx.doi.org/10.30658/hmc.8.4
Open Access
Greussing, E., Gaiser, F., Klein, S. H., Straßmann, C., Ischen, C., Eimler, S., Frehmann, K., Gieselmann, M., Knorr, C., Lermann Henestrosa, A., Räder, A., & Utz, S. (2022). Researching interactions between humans and machines: Methodological challenges. Publizistik, 67(4), 531-554. https://dx.doi.org/10.1007/s11616-022-00759-3
Open Access
Parnell, S. I., Klein, S. H., & Gaiser, F. (2022). Do we know and do we care? Algorithms and attitude towards conversational user interfaces: Comparing chatbots and voice assistants. In M. Halvey, M. E. Foster, J. Dalton, C. Munteanu, & J. Trippas (Eds.), CUI '22: Proceedings of the 4th Conference on Conversational User Interfaces (Article 29). Association for Computing Machinery. https://dx.doi.org/10.1145/3543829.3544517
Klein, S. H. (2024, June 20-24). The impact of human-like characteristics of text-based conversational agents on user-related outcomes: a meta-analysis. 74th Annual Conference of the International Communication Association (ICA). Gold Coast, Australia. [Talk]
Klein, S. H. (2024, June 20-21). The impact of human-like characteristics of text-based conversational agents on user-related outcomes: a meta-analysis. European Communication Science Event (ECSE). Radboud University, Nijmegen, Netherlands. [Talk]
Klein, S. H., Papies, D., & Utz, S. (2024, Automated interaction with consumers: How human-like conversational cues influence users' responses to chatbots. Closing Conference of the Human-Agent Interaction Network: Interactions With Language-Based AI. Tübingen. [Poster]
Utz, S., Sarigül, B., Klein, S. H., Anderl, C., Fiedler, P., & Han, J. (2024, June 20-24). Information search with ChatGPT: An experimental comparison of credibility judgments across different applications. 74th Annual Conference of the International Communication Association (ICA). Gold Coast, Australia. [Talk]
Frehmann, K., Peter, E., Klein, S., Greussing, E., & Gaiser, F. (2023, Mai 18-20). World Café: Die (Un-)Beständigkeit der Forschungsobjekte in der HMC. 68. Jahrestagung der deutschen Gesellschaft für Publizistik und Kommunikationswissenschaft (DGPuK). Zentrum für Medien-, Kommunikations- und Informationsforschung (ZeMKI), Bremen. [Workshop Organisation]
Klein, S., Papies, D., & Utz, S. (2023, Mai 18-20). Der Einfluss von Interaktionsmechanismus und sozialen Fehler-Reaktionen auf die Akzeptanz von Chatbots. 68. Jahrestagung der deutschen Gesellschaft für Publizistik und Kommunikationswissenschaft (DGPuK). Zentrum für Medien-, Kommunikations- und Informationsforschung (ZeMKI), Bremen. [Vortrag]
Klein, S., Papies, D., & Utz, S. (2023, September 6-8). The influence of interaction mechanism and social error responses on the acceptance of customer service chatbots. 13th Conference of the Media Psychology Division of the German Psychological Society (DGPs). Luxembourg. [Poster]
Utz, S., Anderl, C., Fiedler, P., Han, J., Sarigül, B., Schneider, F. M., & Klein, S. (2023, September 6–8). How credible is ChatGPT? An experimental comparison of ChatGPT, Alexa, and Wikipedia. 13th Conference of the Media Psychology Division (German Psychological Society, DGPs). Luxembourg. [Talk]
Wolfers, L., Neumann, D., Klein, S., Gaiser, F., Anderl, C., & Utz, S. (2023, May 25-29). The Preferred Reporting Items for Social Media Research (PRISMeR): a decision matrix to guide transparent definitions of social media. The 73rd Annual Conference of the International Communication Association (ICA). Toronto, Canada. [Talk]
Gaiser, F., Klein, S., Utz, S., & Greussing, E. (2022, Februar 22-24). „Human-Machine Communication“ in der deutschen Kommunikationswissenschaft – Theoretische, methodische und fachbezogene Herausforderungen. 67. Jahrestagung der Deutschen Gesellschaft für Publizistik- und Kommunikationswissenschaft (DGPuK). Hannover (virtuelle Konferenz). [Workshop Organisation]
Klein, S. (2022, Februar 22-24). Automatisierte Interaktion mit Konsumenten: Die Responsivität von textbasierten Agenten und ihr Einfluss auf die Akzeptanz und wahrgenommene Performanz. 67. Jahrestagung der Deutschen Gesellschaft für Publizistik- und Kommunikationswissenschaft (DGPuK). Hannover (virtuelle Konferenz). [Vortrag]
Klein, S., & Neumann, D. (2022, September 10-15). Perceived moral agency of humans and chatbots: Does responsiveness matter? 52. Kongress der Deutschen Gesellschaft für Psychologie (DGPs). Symposium “Human-Agent Interaction”. Hildesheim. [Talk]
Klein, S., & Utz, S. (2022, March 20-23). How do agent type, responsiveness, and response time affect the acceptance and perceived performance of chat agents? 64. Tagung experimentell arbeitender Psycholog:innen (TeaP) - Conference of Experimental Psychologists. University of Cologne (online conference). [Talk]
Klein, S., & Utz, S. (2022, May 26-30). How do agent type, responsiveness, and response time affect the acceptance and perceived performance of chat agents? 72nd Annual Conference of the International Communication Association (ICA). Paris, France. [Talk]
Neumann, D., Wolfers, L., Anderl, C., Klein, S., Gaiser, F., & Utz, S. (2022, July 18-19). The social media toolbox: a decision matrix to guide transparent reporting in social media research. 12th International Conference on Social Media & Society (SMSociety). Ryerson University. Toronto, ON, Canada (online conference). [Talk]
Parnell, S. I., Klein, S., & Gaiser, F. (2022, July 26-28). Do we know and do we care? Algorithms and attitude towards conversational user interfaces: comparing chatbots and voice assistants. 4th Conference on Conversational User Interfaces (CUI). Glasgow, UK. [Poster]
Ritz, S., & Utz, S. (2021, September 8-10). Chatbots in study counseling. The impact of agent type and responsiveness on acceptance and perceived performance. 12th Conference of the Media Psychology Division of the German Psychological Association (DGPs). Aachen. [Poster]
Gieselmann, M., Klein, S. H., & Utz, S. (2024). Closing conference of the Human-Agent Interaction Network: Interactions with language-based AI. https://www.iwm-tuebingen.de/mai-conference
Anderl, C., Klein, S. H., Sarigül, B., Schneider, F. M., Han, J., Fiedler, P., & Utz, S. (2024). Dataset for: Conversational presentation mode increases credibility judgements during information search with ChatGPT. https://osf.io/5dqxe/
Stefanie Klein
formerly: Stefanie Ritz
Schleichstraße 6