Anderl, C., Klein, S. H., Sarigül, B., Schneider, F. M., Han, J., Fiedler, P., & Utz, S. (2024). Conversational presentation mode increases credibility judgements during information search with ChatGPT. Scientific Reports, 14, 17127. https://dx.doi.org/10.1038/s41598-024-67829-6
Open Access
Klein, S. H., Papies, D., & Utz, S. (2024). How interaction mechanism and error responses influence users’ responses to customer service chatbots. International Journal of Human-Computer Interaction. https://dx.doi.org/10.1080/10447318.2024.2351707
Open Access
Klein, S. H., & Utz, S. (2024). Chatbot vs. human: The impact of responsive conversational features on users’ responses to chat advisors. Human-Machine Communication, 8, 73-99. https://dx.doi.org/10.30658/hmc.8.4
Open Access
Greussing, E., Gaiser, F., Klein, S. H., Straßmann, C., Ischen, C., Eimler, S., Frehmann, K., Gieselmann, M., Knorr, C., Lermann Henestrosa, A., Räder, A., & Utz, S. (2022). Researching interactions between humans and machines: Methodological challenges. Publizistik, 67(4), 531-554. https://dx.doi.org/10.1007/s11616-022-00759-3
Open Access
Klein, S. H. (2024, June 20-24). The impact of human-like characteristics of text-based conversational agents on user-related outcomes: a meta-analysis. 74th Annual Conference of the International Communication Association (ICA). Gold Coast, Australia. [Talk]
Klein, S. H. (2024, June 20-21). The impact of human-like characteristics of text-based conversational agents on user-related outcomes: a meta-analysis. European Communication Science Event (ECSE). Radboud University, Nijmegen, Netherlands. [Talk]
Utz, S., Sarigül, B., Klein, S. H., Anderl, C., Fiedler, P., & Han, J. (2024, June 20-24). Information search with ChatGPT: An experimental comparison of credibility judgments across different applications. 74th Annual Conference of the International Communication Association (ICA). Gold Coast, Australia. [Talk]
Frehmann, K., Peter, E., Klein, S., Greussing, E., & Gaiser, F. (2023, Mai 18-20). World Café: Die (Un-)Beständigkeit der Forschungsobjekte in der HMC. 68. Jahrestagung der deutschen Gesellschaft für Publizistik und Kommunikationswissenschaft (DGPuK). Zentrum für Medien-, Kommunikations- und Informationsforschung (ZeMKI), Bremen. [Workshop Organisation]
Klein, S., Papies, D., & Utz, S. (2023, September 6-8). The influence of interaction mechanism and social error responses on the acceptance of customer service chatbots. 13th Conference of the Media Psychology Division of the German Psychological Society (DGPs). Luxembourg. [Poster]
Klein, S., Papies, D., & Utz, S. (2023, Mai 18-20). Der Einfluss von Interaktionsmechanismus und sozialen Fehler-Reaktionen auf die Akzeptanz von Chatbots. 68. Jahrestagung der deutschen Gesellschaft für Publizistik und Kommunikationswissenschaft (DGPuK). Zentrum für Medien-, Kommunikations- und Informationsforschung (ZeMKI), Bremen. [Vortrag]
Utz, S., Anderl, C., Fiedler, P., Han, J., Sarigül, B., Schneider, F. M., & Klein, S. (2023, September 6–8). How credible is ChatGPT? An experimental comparison of ChatGPT, Alexa, and Wikipedia. 13th Conference of the Media Psychology Division (German Psychological Society, DGPs). Luxembourg. [Talk]
Wolfers, L., Neumann, D., Klein, S., Gaiser, F., Anderl, C., & Utz, S. (2023, May 25-29). The Preferred Reporting Items for Social Media Research (PRISMeR): a decision matrix to guide transparent definitions of social media. The 73rd Annual Conference of the International Communication Association (ICA). Toronto, Canada. [Talk]
Gaiser, F., Klein, S., Utz, S., & Greussing, E. (2022, Februar 22-24). „Human-Machine Communication“ in der deutschen Kommunikationswissenschaft – Theoretische, methodische und fachbezogene Herausforderungen. 67. Jahrestagung der Deutschen Gesellschaft für Publizistik- und Kommunikationswissenschaft (DGPuK). Hannover (virtuelle Konferenz). [Workshop Organisation]
Klein, S. (2022, Februar 22-24). Automatisierte Interaktion mit Konsumenten: Die Responsivität von textbasierten Agenten und ihr Einfluss auf die Akzeptanz und wahrgenommene Performanz. 67. Jahrestagung der Deutschen Gesellschaft für Publizistik- und Kommunikationswissenschaft (DGPuK). Hannover (virtuelle Konferenz). [Vortrag]
Klein, S., & Neumann, D. (2022, September 10-15). Perceived moral agency of humans and chatbots: Does responsiveness matter? 52. Kongress der Deutschen Gesellschaft für Psychologie (DGPs). Symposium “Human-Agent Interaction”. Hildesheim. [Talk]
Klein, S., & Utz, S. (2022, March 20-23). How do agent type, responsiveness, and response time affect the acceptance and perceived performance of chat agents? 64. Tagung experimentell arbeitender Psycholog:innen (TeaP) - Conference of Experimental Psychologists. University of Cologne (online conference). [Talk]
Klein, S., & Utz, S. (2022, May 26-30). How do agent type, responsiveness, and response time affect the acceptance and perceived performance of chat agents? 72nd Annual Conference of the International Communication Association (ICA). Paris, France. [Talk]
Neumann, D., Wolfers, L., Anderl, C., Klein, S., Gaiser, F., & Utz, S. (2022, July 18-19). The social media toolbox: a decision matrix to guide transparent reporting in social media research. 12th International Conference on Social Media & Society (SMSociety). Ryerson University. Toronto, ON, Canada (online conference). [Talk]
Parnell, S. I., Klein, S., & Gaiser, F. (2022, July 26-28). Do we know and do we care? Algorithms and attitude towards conversational user interfaces: comparing chatbots and voice assistants. 4th Conference on Conversational User Interfaces (CUI). Glasgow, UK. [Poster]
Ritz, S., & Utz, S. (2021, September 8-10). Chatbots in study counseling. The impact of agent type and responsiveness on acceptance and perceived performance. 12th Conference of the Media Psychology Division of the German Psychological Association (DGPs). Aachen. [Poster]
